Refund Policy Welcome to Legacy of Discord – Furious Wings, where intense battles, dazzling wings, and fierce alliances await in a world of real-time fantasy combat. Our goal is to provide a thrilling, fair, and rewarding gaming experience for every player who joins the battlefield. To maintain clarity and integrity in all transactions, this Refund Policy outlines the circumstances under which refunds may be considered. 1. Digital Purchases Are Final All purchases made in Legacy of Discord – Furious Wings, including but not limited to diamonds, VIP packages, time-limited bundles, equipment chests, and cosmetic upgrades, are categorized as non-tangible digital products. These items are delivered instantly to a player’s account and often influence gameplay progression or competitive ranking. As a result, all sales are considered final and non-refundable under normal conditions. 2. Exceptions for Refund Consideration We recognize that certain exceptional situations may warrant review. Refunds may be considered only under specific, verifiable conditions, such as: Content not delivered: You completed payment, but the purchased item never appeared in your account. Duplicate purchases: You were charged more than once for the same item in a short timeframe. Unauthorized transaction: A payment was made without your knowledge or consent, and fraud can be confirmed. Billing error: You were charged an incorrect amount or for the wrong item due to a technical issue. Every refund request is carefully reviewed based on transaction records, system data, and account activity. 3. Information Required to Request a Refund If you believe your situation qualifies for a refund, please prepare the following information for review: Your in-game character name or ID A clear explanation of the issue Details of the purchased item(s) Proof of payment (e.g., receipt or transaction reference) Refund decisions may be delayed or denied if necessary information is incomplete or unverifiable. 4. Non-Refundable Scenarios Refunds will not be issued in the following cases: You changed your mind after the purchase You are unsatisfied with the item’s appearance or effect You used or partially consumed the item before requesting a refund You experienced a poor outcome from a random draw or loot-based feature Your device or network caused lag, disconnection, or performance issues You misunderstood item descriptions or promotion details We strongly advise all players to read item descriptions carefully and ensure compatibility before confirming any transaction. 5. External Platform Purchases If you made your purchase through an external platform (such as a mobile app store or gaming marketplace), you must follow that platform’s refund procedures. Refunds processed through these providers are subject to their own policies and timelines. 6. Prevention of Abuse To maintain a fair playing environment for all users, any attempt to exploit the refund process — including false claims, repeated requests, or abusive behavior — may result in: Removal of refunded items Account penalties or suspension Restriction from participating in future events or features Refunds are intended to resolve genuine problems, not to gain unfair advantages. 7. Final Decision All refund evaluations are conducted by our support team. Each request is considered on a case-by-case basis, using available data. Once a decision is made, it is final and not subject to appeal.